What are check-in and check-out times at Hotel Radocza Park?

Hotel day runs from 15:00 on the arrival day to 12:00 on the departure day. Staying in the room after 12:00 without prior notice is treated as a lengthened stay and will incur the fee for an additional night. To extend your stay, notify reception by 9:00 on the day of departure—the hotel will accommodate it subject to room availability.

What are the pet policies for the hotel?

Rules vary by hotel area: pets are accepted in the three-star part, while the four-star part does not accept pets. When booking with a pet, please note at the time of booking that it is for the 3-star section, and also inform reception at +48 33 873 49 10. The additional cost is 80 PLN per night.

What is the booking process and how much deposit must be paid?

Book online via our website booking engine, by email, phone, or in person at reception. Your booking is confirmed only after a 30% deposit of the stay value is paid. Pay by bank transfer, cash, or credit card; the balance is settled at the hotel during check-in. If the deposit isn’t paid by the deadline in your confirmation email, the booking is automatically cancelled.

Can I change the dates or cancel my reservation for free?

Yes—date changes and cancellation are free if you notify us by phone or email at least 7 days before your planned arrival. After that date—or if the guest does not show up— the deposit is retained by the hotel. For timely cancellations, the funds are refunded within up to 5 business days after receiving a written cancellation. Shortening your stay during your visit is treated as a late cancellation and requires payment for the entire declared stay period.

After I receive the invoice, can I still change its details?

No—once the VAT invoice is issued, purchaser details can’t be changed. Before issuing, the hotel requires you to inform reception which document you need (receipt or invoice). Provide the invoice details (e.g., company details) at booking or at the latest during check-in.

What documents do I need to present at check-in?

At check-in, guests must show a photo ID and enter their first and last name on the registration card. If the document can’t be shown or is missing, reception may request advance payment: 100% prepayment for the stay. The receptionist enters the remaining document details.

Do you have curfew/quiet hours? What are the visiting rules for outsiders?

Yes, quiet hours apply from 23:00 to 7:00, and people from outside may visit guests in their rooms only between 7:00–23:00, after informing reception in advance. Having a person who is not registered in the room after 23:00 is equivalent to agreeing to their paid extra lodging according to the current price list available at reception. This rule protects the comfort of all guests staying in both parts of the complex.

Can children use hotel attractions independently?

Children under 12 must stay under constant adult supervision for the whole trip. Parents/legal guardians are responsible for children’s behavior and any damage caused. This also applies in the swimming pool, sauna, and other wellness areas; there is a separate, lower admission price for the youngest guests.

What’s the fee for losing a room key card or breaking the

If the room key card is lost or damaged, the hotel charges a fee of 40 PLN, and for breaking the no-smoking rule in the room, 250 PLN in deodorization costs. Smoking is allowed only in designated and marked areas on the property, including electronic cigarettes. If the smoke alarm system is triggered, the guest may additionally be charged a fine.

Are the 3* and 4* hotel parts run by separate reception

Reception is shared and located in the 4* part, while contact details are separate:

  • 3* Hotel reception is available at +48 33 873 49 10 (recepcja@radoczapark.pl),
  • and 4* Hotel reception at +48 33 873 49 25 (recepcja4@radoczapark.pl).

To streamline service, please contact the appropriate reception depending on which part your room was booked for.

Difference between 3* and 4* hotel sections?

Both sections differ in finish standard and room size, while sharing the same Wellness & SPA facilities, restaurants, and attractions. The 4* section has 58 rooms (114 beds), including apartments up to 60 m² and air-conditioned rooms with a fridge and hairdryer. The 3* section offers 36 rooms (99 beds) at a lower price, including family Studio rooms and DeLuxe-class rooms. Both sections have one accessible room for guests with disabilities, but only the 3* section allows pets.

Is there an elevator in the hotel?

Yes—our building was designed without architectural barriers. We also offer dedicated accessible rooms for guests with disabilities in both sections (3* and 4*). If mobility is a key factor in your room choice, please contact the reception in advance and confirm the details before arrival.

Is breakfast included in the room rate?

The base price of the package includes breakfast, and some offers also include dinner. The breakfast buffet is available from 7:00–10:00. To be sure about meals for your chosen date, the best option is to book an offer marked BB/HB or ask reception when making the reservation.

Pool and SPA opening hours?

Pool, sauna, jacuzzi, and salt cave run on different schedules.

  • The pool is open Monday to Friday from 15:00–21:00, Saturday 11:00–21:00, and Sunday 9:00–17:00,
  • The SPA area with saunas, jacuzzi, and the salt cave operates Monday to Thursday 12:00–20:00, Friday 12:00–21:00, Saturday 9:00–21:00, and Sunday 9:00–17:00.

During holidays and vacation periods, pool opening hours may be extended—please check directly with reception before planning your day.

Can non-hotel guests use the pool and SPA, and how much does it cost?

Yes, the pool, saunas, jacuzzi, and salt cave are also available to non-guests based on a separate price list. Adult pool entry costs from PLN 30 on weekdays to PLN 50 on weekends. Entry to the sauna and jacuzzi area is PLN 40 for 60 minutes per person, and the salt cave is PLN 20 for 45 minutes per person—multi-entry passes are also available. For hotel guests, using the pool and the entire Wellness area is completely free and included in the stay price.

Pool size and facilities?

Pool is over 100 m², up to 150 cm deep. Features cascading water-stream, hydromassage + counter-current (artificial current), and a glazed panoramic mountain-view wall. Beside it: spacious jacuzzi and an intimate steam sauna.

Is the salt cave safe for every guest?

For most guests yes; exceptions need prior medical consult. For hyperthyroidism, tuberculosis, or cancer-related conditions, consult a doctor before your Salt Cave stay. Salt cave support may help respiratory issues, allergies, and skin problems via a sea-like microclimate and negative air ionization.

SPA treatments for the youngest guests?

Kids SPA line offers child-tailored treatments: fruit hand treatment, colorful nail polish, relaxing back massage, and a bath with a surprise. Parents can book a shared visit with the child to the SPA Center during their own treatment, without arranging childcare.

What’s included in the entertainment area and

Indoor entertainment includes billiards, darts, and table football. There’s a fully automated 2-lane bowling alley (book at reception). Bowling prices: from PLN 40/hr/lane on weekdays to PLN 70/hr/lane on weekend evenings. Youngest guests: colorful playroom with ball pool, playhouse, and chalk-drawing wall; plus a kids’ play corner by the restaurant.

Is hotel internet/WiFi available?

Yes, internet access is available in hotel rooms and conference rooms. Conference rooms are equipped with access to fast, broadband internet.

Where is Hotel Radocza Park located relative to Wadowice?

The hotel is in Radocza, in a picturesque area between Wadowice and Zator, at the foot of the Beskids. Its address is ul. Parkowa 1, 34-100 Radocza, and its location offers views of the Little Beskids, away from the bustle of the city centre. It is also a strategic point “between Silesia and Krakow”. It is about 60 km (1h 15 min) from Katowice and approx. 50 km (1h) from Krakow.

How far is Energylandia amusement park?

Energylandia in Zator is just 13 km from the hotel, about a 15–20-minute drive. The hotel is an official park partner and lets guests buy admission tickets directly at reception, avoiding queues at the on-site ticket offices. This makes it a convenient, peaceful base for exploring the area.

What outdoor attractions are available near the hotel?

Near the hotel, Active Park operates on the fenced 4-hectare grounds of a former military facility, with a rope park, paintball field and quad track. It is seasonal and requires advance booking by phone at +48 33 873 49 10. There is also a designated area for outdoor events with a bonfire—a great way to end an active day.

Can you rent water sports equipment near the hotel?

Yes, the “Przystań Leniówka” water equipment rental facility operates near the hotel, by Lake Mucharskie in Mucharz. The reservoir is part of the dam lake on the Skawa River, making it popular for water activities among active guests. It is one of the recommended attractions, along with bowling and Active Park.